Help & FAQs
How long is the delivery time?
Delivery time is usually takes 3 - 5 days after we have received your order. If your order has been delayed for more than one week please contact on our customer care number.
Do you ship internationally?
Yes, We Deliever Internationally
What payment methods are accepted?
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What happens to damaged items ?
Please report any damages within a reasonable timescale to our customer service team. You can reach us over Whatsapp or Instagram with attached images of the damaged units. Also, please do not dispose any item(s) until you have a response from our side
What if I receive a wrong item?
Please report any damages within a reasonable timescale to our customer service team. You can reach us over Whatsapp or Instagram with attached images of the damaged units. Also, please do not dispose any item(s) until you have a response from our side
What if I want to cancel my order?
Iconic Perfumes itself on the timely delivery of your beauty products and so long as the shipment has not left our warehouse, the order may be canceled. Cancellations can be completed by contacting our Customer Service team via emailing. If the shipment has already left our warehouse, we won’t be able to cancel the order.
What if I don’t like the perfume I purchased? Can I return it?
No, once the product is opened, we do not take returns.
Can I get a specific time when my order will be delivered?
We have an outsourced courier company, we can only request the courier company to deliver the products at a requested time but cannot guarantee. For delivery time request, kindly contact our WhatsApp number