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Returns & Exchanges

Iconic Perfumes

Return Conditions (Free Within 3 Days)

We proudly stand behind every bottle. If something isn’t right, we’ll make it right.

Free returns are available within 3 days of delivery when the conditions below are met.
Purchases must be returned from the original shipping country.
Returns are accepted for manufacturing defects or product mismatch only.
Items must be unused, in original condition, with all Iconic Perfumes tags, cellophane/hygiene seals, sampling pieces, and booklets included.
Incomplete, damaged, altered, or used items (as reasonably determined by Iconic Perfumes) will be refused and returned to sender.

Charges: When the above conditions are met, return shipping is on us.

How to Return Your Purchase

Contact us to schedule a complimentary collection if you meet the return conditions.
Our Customer Care team will email your Return Authorisation (RMA) and a pre-paid label with our courier partner (e.g., Royal Mail / DPD).
Place the item(s) in the original shipping box with all included materials.
Remove or cover any old labels on the outside of the box.
Track your parcel: use the tracking number provided on your label via the courier’s website.

Important: We can’t accept liability for goods returned using any method other than our arranged collection/label. If you need help, reach out before posting.

Schedule a Collection ↗

Exchanges

Prefer a different scent or size? If your product is eligible under our return conditions, we’re happy to arrange an exchange depending on stock availability.

Exchanges are available within 3 days for unused, sealed items.
If the requested item is unavailable, we’ll process a refund instead.
We’ll cover the outbound shipping for the replacement item.

Request an Exchange ↗

Receiving a Refund

Refunds are issued to the original payment method after inspection and approval.
Please allow up to 10 working days for your bank or payment provider to post the credit (Mon–Fri, excluding UK public holidays).
Keep your Shipping Note and courier receipt until your refund is received.
If you paid via any offline method (e.g., cash on delivery where available), please contact us for options before initiating a return.

Cancellations

We’ll help where we can before your order ships.

Email us within 24 hours of placing your order to request cancellation.
Once placed, we’re unable to combine orders, change items, edit billing/shipping details, or add pieces to an existing order.
When your order ships, you’ll receive a dispatch confirmation by email.

Request Cancellation ↗